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Frequently Asked Questions

Where are you located?
What methods of payment do you accept?
What is you return policy?
What is your trade-in policy for games?
What if an item is not in stock or on back-order?
Are you affiliated with Weken Toys?
Do you carry more than just cellular products?

Where are you located?

Weken Electronics is located in Ohsweken, Ontario.

From Brantford:

Take Provincial Route 2/53 East
Turn right on Provincial Route 54
Turn right on Chiefswood Road
Turn Left on 4th Line - Weken Electronics - Six Nations Plaza 2469 Fourth Line

From Hamilton:

Take Highway 403.
Take Highway 52 exit
Take Provincial Route 2/53 East
Turn right on Provincial Route 54
Turn right on Chiefswood Road
Turn Left on 4th Line - Weken Electronics - Six Nations Plaza 2469 Fourth Line

From Simcoe:

Take Provincial Route 3
Turn left on Provincial Route 6
Turn Left on 4th Line - Weken Electronics - Six Nations Plaza 2469 Fourth Line

Please visit our Location page for complete details.
We have also provided a map to help you find us.

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What methods of payment do you accept?

We accept Cash, Interact, Visa, MasterCard and American Express.

What is you return policy?

Weken Electronics accepts returns on items that are unopened and in their original packaging within 7 days of the purchase date when accompanied by the original receipt.  All refunds will be issued as an in-store credit in the form of a Weken Electronics gift card.  There are no refunds or exchanges accepted on all cell phones, phone cards, gift cards, used games, or gaming systems. Some items are covered under their original Manufacturer’s warranty – see in-store for details.

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What is your trade-in policy for games?

Games for trade-in must have their original case with the exception of GBA games.  Games must be in good working order and reasonable condition for trade-in.  Weken Electronics has the right to refuse any game trade-in based on stock levels, title, condition, or age of the game.  Sporting edition games for the years of 2011 and earlier are not eligible for trade-in.  Trade-ins will only be accepted from people 16 years of age or older with proper identification and photo id.  Only store credit will be issued for trade-ins.  Trade-in values are subject to change at any time without any notice.  Please note that if we find the game is not in working condition you will be contacted and game will be returned to you and your store credit will be revoked.  Any games that originally came with accessories must be returned with the accessories and the buyback value will be determined at the time of trade-in.

What if an item is not in stock or on back-order?

We do not offer rain cheques for sales items but we would be more than happy to notify you when your requested product is in stock.

Are you affiliated with Weken Toys?

Yes we are.  Weken Toys is also located in the same facility as Weken Electronics and offers the best selection of the most popular name-brand toys and games and a large selection of liquidation toys at huge savings.

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Do you carry more than just cellular products?

Yes we do. Weken Electronics also carries a wide selection of all the current gaming systems and gaming accessories.  And as an authorized Bell Express Vu dealer, we can help you with all your home entertainment needs. 

 
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